Why should I use the John Forsey mail order service?
John Forsey's staff have many years experience of providing a quality mail order service. Our products are offered for sale on a selective basis from several suppliers. We endeavour to supply only those products that offer good value for money combined with lasting quality.
What if I need pre-sales advice?
If you at all unsure of which products would be suitable for your particular usage and would like advice please call our helplines.
Which Payment Methods can I use?
We accept MasterCard, Visa and Switch debit cards , cheques or postal orders . Please make cheques payable to:John Forsey Countrywear
What if I do not receive my goods?
Normally, you should receive your goods within 10 working days, but please allow 20 Working days. If you do not receive your goods after this period of time, please contact our Helpline..
When is my card debited?
Your card will only be debited when the goods are dispatched. An authorisation takes place when you place your order that guarantees the funds are available on your card and that payment will be made to us. When the goods are dispatched, we will debit funds from your account overnight directly into our own. If certain items in your order are out of stock or unobtainable we will only partially debit your card order. We are also able to cancel or refund individual items of your order should this become necessary.
Is everything in stock?
We make every effort to hold stock of the Items we offer for sale on this site at all times. If for any reason we cannot supply you with any part of your order we will contact you We may need to cancel the item from your order if it becomes discontinued. We remove any discontinued item from the website as soon as we receive notification to try and avoid this issue altogether.
What does Postage and Packaging cost?
UK postage and packing is offered at a very reasonable cost using a variety of couriers. The total weight of goods is calculated in the shopping basket and is a maximum of £6.90.
What is your Returns Policy?
We guarantee all of our products to be as described and free from defects. If however you receive a product that you feel is not as described, please contact us within 14 days of purchase to arrange an exchange or refund.
Exchanged items will only be sent after we have received the defective item back from you in the original condition it was sent.
What is your Privacy Policy?
We guarantee that we will not pass your details to any other company. all information received from you will be kept completely confidential and will not be disclosed to any other party.
The terms and conditions do not affect your statutory rights as a consumer.
Will I receive marketing mail?
When you place an order we will add you to our mailing list. If you do not wish to receive this mail please e-mail us and we will immediately take the necessary action.
What if I want my order sent overseas?
We are happy to help and regularly despatch around the world please place your order, we will contact you with a quote for carriage and ask for confirmation before proceeding.
The text on your site is a bit small for me - can I change the size? If you have a scroll mouse, press and hold the 'Ctrl' key on your keyboard whilst moving your scroll wheel backwards or forwards to make the text larger or smaller. To return the page to normal size press and hold your 'Ctrl' key on your keyboard and then press '0' (zero).
What if my question is not answered here? Please contact us for an answer, we will then also add an entry here for the benefit of others.
